Visitor
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1 Message
Need help urgently activating eSim in Australia
My Samsung S21 phone (and Xfinity Sim) was stolen in the UK.
I returned to Australia (where I'm living for a while) to learn that my new Samsung S25 phone wasn't compatible with Xfinity, so I bought a new Google Pixel 7 that was IMEI-compatible with Xfinity/Verizon.
Xfinity switched my old number to my new Pixel 7, but when I scan the eSim the phone says "SIM not activated". It also says "SIM not activated" when i input the LPA string.
What can I do?
This is very stressful because many of my accounts require an SMS to my US number :-(
Please help me
XfinityRoberto
Official Employee
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1.9K Messages
2 days ago
Hello and welcome to Comcast! Thank you so much for reaching out to us regarding the mobile services. You are in the right place and we would love to help you out today.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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