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Friday, January 24th, 2025 4:33 AM

My phone data is not working (apps not working) — neither cellular, nor WiFi. But I can Make phone calls and TXT.

Earlier today all of my phone apps simply stopped working. I can make a call on my phone, and I can TXT to-and-from my phone, but nothing else works. I checked my bill, it is current. I have WiFi in my house, but it does nothing. The was a bill chill here (temperature down to 12º F, but no rain, sleet, or snow). I drove around town for about a two mile radius, to see if the cellular network was out in my area. I restarted my phone several times. I restarted my WiFi router, too.

Nothing.

My phone can make calls, and text, and nothing else works.

It is a brand new phone, I've had it for about 5 or 6 weeks.

I'm stumped.

Problem Solver

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746 Messages

4 months ago

@ChrisXYZ What make/model is your phone? Reset the network settings. Also toggle Airplane mode on/off.

3 Messages

Thanks for chiming in, didn't see your reply. Went to Genius Bar today. Left long-winded reply to the Xfinity employee who replied below. Baffled everyone.

Official Employee

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1.7K Messages

ChrisXYZ thanks for sharing this experience and for letting us know the reinstallation fixed the issue. I'm glad the phone is working for you finally! 

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Official Employee

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2.2K Messages

3 months ago

 

ChrisXYZ Thanks for posting on our Community Forums for assistance. That sounds odd for sure. Especially if you're able to make calls and text with the phone. I'm sorry that this is happening to you, but rest assured, we're here to help! When connected to your home network, are you able to surf the internet at all? Or is it just the Apps that are affected?

 

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