My outbound calls are not going through..why? Why does my phone say SOS??

To get an iPhone out of SOS mode, first try reconnecting to your cellular network by toggling Airplane Mode on and off. If that doesn't work, force restart the device. You can also check your signal, inspect the SIM card, or contact your carrier. If the issue persists, you may need to reset network settings or update your software.  If you have recently clicked on a dodgy link or downloaded an app to your phone, your phone could be infected with malware or a virus.  

Hello, dutzler1, and thank you so much for reaching out about the SOS message on your device.
We understand how important it is to stay connected, and we're here to help you get back to enjoying your device and making calls with confidence. When you see “SOS” in the status bar, it means your device isn’t currently connected to the Xfinity Mobile network or any other cellular network.

While you can still make emergency calls, regular service is temporarily unavailable.

Here are a few common causes and steps you can try to resolve the issue:

Poor Reception: Try moving to an area with stronger cellular signal.

SIM or eSIM Issues: Make sure your SIM card is properly inserted. If you're using an eSIM, check that it's activated correctly.

Network Problems: There may be a temporary issue with the network. Check the Xfinity app for more info. 

Airplane Mode: Double-check that Airplane Mode is turned off.

Restart Your Device: A simple restart can often fix connectivity issues.

Reset Network Settings: If nothing else works, consider resetting your network settings (note: this will erase saved Wi-Fi networks and passwords).

If you’ve tried these steps and still see the SOS message, please don’t hesitate to reach out again—we’re here to support you every step of the way.