Visitor
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1 Message
My data usage shows "0" on the computer and on the phone. Signed in /out
My data usage shows "0" on the computer and on the phone. Signed in /out several times as was suggested in other posts and no change. Started the middle of December 2025 and has not updated since.
XfinityMarcus
Official Employee
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2K Messages
6 days ago
user_qmz4ip thank you for using the Xfinity Community Forums page to reach out regarding your data usage. I am happy to take a closer look at this on our end. Firstly, can you please send over a direct message with your full name and complete service address for me? .
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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XfinitySeth
Official Employee
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756 Messages
9 hours ago
Hello again user_qmz4ip 👋 I just wanted to swing by to thank you one more time or working with us on this issue! I'm glad the data readings issue got resolved and even more than that I'm happy we got you setup with an awesome new promotion that bumped your internet speeds while lowering your costs at the time 🙌 Should you ever need us in the future we're always here for you. Take care!
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