Visitor
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1 Message
My data usage shows "0" on the computer and on the phone. Signed in /out
My data usage shows "0" on the computer and on the phone. Signed in /out several times as was suggested in other posts and no change. Started the middle of December 2025 and has not updated since.
XfinityMarcus
Official Employee
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2K Messages
3 hours ago
user_qmz4ip thank you for using the Xfinity Community Forums page to reach out regarding your data usage. I am happy to take a closer look at this on our end. Firstly, can you please send over a direct message with your full name and complete service address for me? .
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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