Visitor

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1 Message

Monday, September 8th, 2025

Most expensive paperweight

I have a Samsung Galaxy s22 Ultra that I purchased through Verizon when I had service with them. About 6 months ago we moved from Verizon to Xfinity to save money but now my phone is the most expensive paper weight I have ever owned. When I am at home I have to constantly stay connected to the Wi-Fi and even then I have a Wi-Fi signal but my mobile data signal is just a big circle with a line through it. Out and about in town it's the same thing except a lot of times there's no Wi-Fi signal. I am not getting calls or texts or any notifications for that matter. Going and picking up groceries is a pain because a lot of times I will pull into the spot realize I have no signal, have to leave again and drive around until I have a signal and then guess what spot might be open when I get back. I drove from Northern Colorado through Nebraska and that was a very scary drive because a lot of times my GPS would go out because my phone would lose signal. Going to Xfinity and asking them for help results in nothing but telling me that I have to reset my phone (which I have done multiple times), or buy a new phone. I think that I will just suck it up and go back to Verizon or to another service and leave Xfinity mobile because even though it's a cheaper rate I'm not getting any phone service for what I'm paying.

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Problem Solver

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892 Messages

2 days ago

@reddishjewel Have you tried resetting your network settings? 

To reset network settings on a Samsung S22 Ultra, open Settings, go to General management, tap Reset, select Reset mobile network settings, then tap Reset settings and Reset again to confirm.This action will erase saved Wi-Fi networks and Bluetooth pairings but does not affect your personal data.

(edited)

Official Employee

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966 Messages

14 hours ago

Good morning @reddishjewel

I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.

You can reach the Xfinity Mobile team via any of the options below. 

Text Message: 888-936-4968

Phone: 888-936-4968

Chat: xfinity.com/xfinityassistant/?channel=xMobile

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