Visitor

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2 Messages

Monday, March 16th, 2026 4:29 PM

Mobile

Mobile number isn't working 

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Selected Oldest First

Official Employee

 • 

3.1K Messages

10 hours ago

 

user_9la7u3 Thanks for reaching out to us today about your mobile concern. Are you stating that you can't send or recieve calls, and no mobile data or just some items aren't working? Are you currently on mobile data or WiFi calling while connected to your internet service?

 

Visitor

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2 Messages

I can only place emergency calls. Why?

Official Employee

 • 

3.1K Messages

 

user_9la7u3 Are you currently in an area you had service before that is currently not working?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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