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user_3si111
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Visitor

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1 Message

Friday, January 9th, 2026 9:33 PM

Mobile technical support

Switched to your service yesterday.  Some dialed numbers failed. Some go through. Also have 3 dogs instead of cell bars. Need help AND I CANT CALL YOU. Messaged support on X. Asked my name and it’s been 40 minutes and they haven’t responded since. Help!

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Updated 

8 hours ago

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XfinityQue

Official Employee

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355 Messages

8 hours ago

 

user_3si111, hello there and thanks for reaching out. I am having a hard time understanding your concern, but I am assuming you're just having device connectivity issues. I also see that it has been 2 days since you've posted this submission. Apologies for the delay. We support Facebook, Xfinity Forums, X, Facebook, Reddit, and many more - so there may be a delay in responses. Were you able to get your concern handled? 

 

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