Visitor
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44 Messages
Mobile phone service - garbled, cutting in/out
People are saying they are having a hard time hearing me on my mobile phone. They said it's garbled, robotic, cutting in and out, etc. This has been going on for 2 weeks now. I did a voice memo recording to see if it was my phone, but that is crystal clear. I had also powered off/on my phone and that didn't make a difference. In addition, I tried switching to headset, airpods, etc. Still having trouble hearing me. Anyone else having this issue on Xfinity Mobile? In addition, I have only 1 bar (so sometimes when we are not at home on WiFi, I can't get web pages or maps to load very well).
DreamSayerZ
Problem Solver
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591 Messages
5 months ago
@NewCustomer3 You mentioned you only have 1 bar. Is this everywhere, or only at home? If at home, is this when people have difficulty hearing you? If so, you should enable Wi-Fi calling. That will help. I rely on it, because live in a rural area with only 1 bar. Out of home service is fine.
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NewCustomer3
Visitor
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44 Messages
3 months ago
Update: Visited the Xfinity store again because the above solution from the tech at the store did not resolved the issue. This time, they removed my sim card and am now using the e-sim. Test call in the store was fine. But what I'll say is that there is very good cellular service in that area. I have continued to have intermittent issues with only having 1 bar on my phone and people cannot hear me. Complaints are - getting about every 3rd word I'm saying or they just hear clicking. I'm beyond frustrated. When we were on Verizon, we did not have this issue ever. We've lived in the same house for 20 years and were on Verizon that entire time - no issues. So there must be some kind of secondary or lower priority service configuration for Xfinity customers riding on the Verizon network.Two blocks away from my house - 5G signal is strong. When in many locations near out home or within our state, we only have 1 bar. I've noticed if I have 2 bars then I don't have the issue. I do not want to do wifi calling - there are 911 implications with this. AND....we live in a very populated area. I get that when we travel to more remote areas, the signal strength will be limited. Next step is to move back to Verizon and negotiate some sort of deal to not have to have my Xfinity internet costs go sky high since I wont' have the bundle with Xfinity anymore. I cannot be in a position where I cannot make important phone calls (doctor, pharmacy, how about 911).
(edited)
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user_j029uo
1 Message
2 months ago
My mom and I are on the same plan - our conversations only last a couple minutes before the calls get dropped or one of us is very garbled. We can talk to others not on Xfinity when no problem at all. We reset our network settings per our Xfinity sales guy but they doesn’t seem to have fixed it.
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