Mobile phone service - garbled, cutting in/out

@DreamSayerZ​ Thanks for the suggestion. People are complaining about hearing me when having phone calls anywhere, not just at home. We have had this mobile service for well over a year and have only started having this issue in the last 2-3 weeks. In general, I only have one bar most everywhere and it's very annoying when we are out or in the car and trying to use browser, maps, etc. 

@NewCustomer3​ If the problem just started recently, something is awry. I would contact Xfinity Mobile support for assistance so they can troubleshoot.

SMS Text Message: 1 (888) 936-4968

Phone: 1 (888) 936-4968

Chat:  https://www.xfinity.com/xfinityassistant/?channel=xMobile

Thank you. I had an appointment with Xfinity in the store and they changed a setting my phone (to not look for Xfinity wifi hotspots). The guy assured me that's what the issue was. Well...I continue to have only 1 bar and continue to hear complaints from people that my phone service is cutting in/out during calls. I am beyond frustrated at how crappy this service is. Might have saved some money by switching to Xfinity mobile, but I am unable to have important phone calls and who knows what would happen if we had to call 911. I'll be headed back to the store and then likely moving to another carrier. 

Hi there @NewCustomer3. I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?

Yes, I've chatted with the support folks..twice. I cannot call, because people cannot hear me. They get about every 3rd or 4th word. I have visited the local store twice. The changes they have made (one was a configuration change to "not" search for Xfinity mobile hotspots" and the other was to put us on the "newer network", because we were on an "older plan"???? This involved some change at the Xfinity side and resetting network settings on the phones.....have not resolved the issue. Frustration is growing! I have now made an appointment for a 3rd visit to the store for today. I need to switch to another carrier if this cannot be resolved right away. It's crucial to have working services. We do not have a landline. This morning's issues: Making two outgoing calls. Both ended up in "call failed" and I had to retry to get the calls to go out. This has been an intermittent issue for about 3 weeks now. Also, once the calls went through today - people cannot hear me. Breaking up and can only hear a few words and not enough to make out what I'm saying. So basically unusable phone services that I'm paying for. I did another voice recording on my phone today just to reconfirm for folks that my phone microphone is fully functional and the recording is crystal clear.