marionettedoll's profile

Tuesday, January 28th, 2025 5:44 PM

mobile hotspot

I use Xfinity hotspot at my apartment for wifi and for about 3 days now it hasn't been connecting.  I'm not sure if this a problem solely with my phone or with Xfinity, because I've had problems with Xfinity in the past. I've tried everything. I tried turning everything off and on again. I checked everything was updated. I just don't know what to do. it connects sometimes for short periods but then stops working.

Official Employee

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1.2K Messages

2 months ago

Hey there, marionettedoll! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with the mobile hotspot, it certainly is not what we want for anyone to experience. Are you still having troubles with the Hotspot at your location? Please let us know. 

 

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