Visitor
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2 Messages
Mobile data speed still capped after billing period reset. Support is unreachable.
Hello. My data was throttled last billing period. The billing period is over and new billing period has started but the data is still capped at 1.5 Mbps. Anything anyone can do to help? The Xfinity assistant was not helpful. Restarting phone and disabling / enabling mobile data has not changed the speed.
XfinityBradM
Official Employee
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706 Messages
17 days ago
Hey there, @user_675760. Have you gotten the opportunity to reach out to our Xfinity Mobile team via any of the following methods:• SMS Text Message: 1 (888) 936-4968• Phone: 1 (888) 936-4968• Chat?
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user_675760
Visitor
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2 Messages
15 days ago
The issue resolved itself but not until about 1-2 weeks after the previous billing cycle ended. My expectation was that data throttling would end immediately after a billing cycle ended.
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