Mobile Billing Dispute/ Fraud

URGENT — Xfinity Mobile billing dispute and pending disconnection

I need assistance from the Xfinity Digital Care/Corporate team with an urgent billing dispute involving incorrect records of payment arrangements.

I have now experienced this problem twice.

First incident: I contacted Xfinity and an agent told me that she had established a payment arrangement for me. Before the agreed payment date arrived, Xfinity disconnected my service anyway. Two days later, an Xfinity representative contacted me regarding the situation.

That representative acknowledged the previous problem by issuing a $10 credit to my account. That credit is still documented on my account.

During that same conversation, the representative told me she was establishing another payment arrangement for me. She specifically told me that the additional payment would be scheduled for August 25, 2026, and that the payment would be spread over nine months.

My regular monthly bill is not due until August 17, 2026.

Today, August 12, 2026, I received an email and phone notification stating that my services are going to be disconnected because Xfinity claims that I have broken two previous payment arrangements.

O.  I have never received email confirmation of these payment arrangements although I was told by both agents that they would send it after the call. Tonight I was told by someone claiming to be a supervisor that I had no recourse and that I needed to pay in full because I broke previous payment arrangements.