Visitor
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1 Message
Lost 4 bars in the last 6 weeks at my home in Mukilteo Washington
I have had fabulous service with Xfinity the last 5-6 years. But about 6 weeks ago my bars at home dropped to 1/2 a bar.
I called Xfinity and they did an "esim" update. It did nothing. They escalated my ticket to a higher tech team. I got updates for a week that they were working on it.
Then on day 5 or 6 they closed my ticket with not so much as an explanation.
Anyone else have this kind of thing happen? I have had to turn on my Wifi calling on my phone when I am home but even that doesn't work consistently.
Ideas???
XfinityMelinda
Official Employee
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475 Messages
9 hours ago
Hello @user_w0k1mf, and thanks for reaching out on our Community Forum! Thank you for sharing your experience with us. We apologize the signal issue has continued despite the eSIM update and previous escalation, and we understand why having that ticket closed without a clear resolution would be frustrating. We’d be glad to review what happened and see what next steps may be available.
When you’re ready, please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
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