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user_wxyfpi
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8 Messages

Wednesday, April 15th, 2026 10:18 PM

Looping - Cannot access email

I feel like I'm looping in circles after signing in, but when I click to check my email, it loops back to the "landing screen".  I see many have gone through this before, with various methods of corrections.  Here is what I have done thus far -

cleared browser cache,

changed password,

2 different verifications via phone # and gmail......

...nothing is working. 

I can't seem to get a live person to talk to either.  Any suggestions?  (keeping in mind I'm and NOT computer saavy either :-(  )   

Very frustrated, thanks for any other advice.

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7 hours ago

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XfinitySeth

Official Employee

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1K Messages

4 days ago

Hello user_wxyfpi! I know how important it is to have access to your email at all times, so I'm sorry to hear about the trouble you're experiencing with it. Luckily, you're in the best place for help and I appreciate you stopping by our community 👏

Can you let me know if you're attempting to access your email directly through connect.xfinity.com?

 

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user_wxyfpi

Visitor

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8 Messages

Yes, through comcast.  I've done everything I described above - AGAIN...to no avail.  At this point, I feel like I'm paying for a service that is unable/refusing to assist me.

(edited)

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2 days ago

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XfinityChristy

Official Employee

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2.7K Messages

 

user_wxyfpi Navigating the different ways to access your email can definitely feel confusing at times, and it makes sense that you’re feeling frustrated. I’m here to help you through it. When you try to sign in at Xfinity.com, do you see any specific error message or anything unusual on the screen?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 days ago

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user_wxyfpi

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8 Messages

When i attempt to sign in, it constantly asks me to verify who I am via a 6-digit code sent to my phone.  The it asks me to select which account ( I choose the one with my current address....as my other "home" account is my ex-wife's account).  When I click "Continue"....it sends me to a page thats says "thanks for being a Gold member".  I go to the person icon on the upper right, click on that, see the selection - click on "Check email".  Then it sends me to a "landing page" where I see an image of a woman leaning on her desk looking at her laptop.  I click the person icon on upper right again, it shows me the selection - I click on Check email - and it sends me right back to the landing page with the image of the woman leaning on her desk looking at her e-mail.  Over and over again.

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2 days ago

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XfinityChristy

Official Employee

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2.7K Messages

Thanks for sharing this, user_wxyfpi I’m really sorry you’re stuck in that loop. That would try anyone’s patience, and I appreciate you explaining exactly what’s happening. It sounds like your sign‑in is working, but the system may be getting confused by multiple Xfinity accounts tied to your profile, which can cause this kind of redirect back to a landing page. As a next step, please try signing in and going directly to https://connect.xfinity.com instead of using the menu. You can also try a private/incognito browser or a different device to rule out a sign‑in loop.

 

 

To help us narrow this down, can you confirm:

  • Is the email you’re trying to access linked to your current address?
  • About how many Xfinity accounts are associated with your login?

We’re happy to help get this sorted, thanks for your patience, and we’ll work with you to get you back into your email.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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user_wxyfpi

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8 Messages

Ok, just followed your instructions.  It sent me to a verification page (6-digits sent to my phone).  After a few seconds, it sent me to page which says "thanks for being a Gold member".  I clicked on the person icon, down to check email.  Now - I get this:  400 Bad Request.  Refreshed screen - back to woman leaning on her desk looking at her laptop.  Clicked on person icon, check email....back to "landing page" of woman looking at her laptop.  

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2 days ago

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user_1jhvpr

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1 Message

2 days ago

Two Comcast/Xfinity accounts in Apple Mail on iPhone began looping a password prompt on April 18, 2026 around 7:30 PM ET. The same accounts still worked in Xfinity webmail and in Outlook on Windows, and other non-Comcast accounts on the iPhone were unaffected. Updating the iPhone from iOS 26.3.1 (a) to iOS 26.4.1 resolved the issue without changing passwords or re-adding the accounts.

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