Looping - Cannot access email

I feel like I'm looping in circles after signing in, but when I click to check my email, it loops back to the "landing screen".  I see many have gone through this before, with various methods of corrections.  Here is what I have done thus far -

cleared browser cache,

changed password,

2 different verifications via phone # and gmail......

...nothing is working. 

I can't seem to get a live person to talk to either.  Any suggestions?  (keeping in mind I'm and NOT computer saavy either :-(  )   

Very frustrated, thanks for any other advice.