Visitor
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2 Messages
Looking Better Cell Phone Coverage
My name is Jerry [Edited: "Personal Information"]. Customer account #[Edited: "Personal Information"]. I have been an Xfinity cell customer for years and internet/TV customer for even more years (customer account #[Edited: "Personal Information"]). We have 2 phones on our account and both phones are performing the same.
I have been experiencing declining cell phone reception. When first moving to this new location a couple years ago, [Edited: "Personal Information"], our coverage was not good but tolerable. However, in the past few months our internet coverage only shows one bar (dot) out of the 4 bar strength. Sometimes it goes into SOS mode. I reboot the phone and most of the time I get back to one bar but never more.
We are experiencing lost calls or no response when calling.
I realize that Xfinity uses Verizon's cell towers for coverage. Is there any way of increasing the cell phone reception? Back when we I was employed and using AT&T, we had this problem of weak area coverage. AT&T installed a repeater antenna in that area and our reception (along with other AT&T customers) came way up and was never a problem after that. Can Xfinity provide a repeater antenna or anything to nearby tall buildings in order to increase coverage strength?
I would prefer to stay with Xfinity but this is becoming more and more of a problem so long term I do not know if we can stay with Xfinity.
So basic question: Can anything be done about this?
FYI: Our WiFi coverage is strong always at highest reception.
DreamSayerZ
Problem Solver
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831 Messages
3 days ago
@user_ii2h12 You could enable WiFi calling on your phone to make and receive calls. That would help. I also live in an area with poor cell reception. Lot's of woods and trees around and no good line of sight to towers. I feel your pain. This document might help; https://www.xfinity.com/hub/mobile/5-ways-to-improve-your-cell-phone-signal
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