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Visitor

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2 Messages

Wednesday, June 25th, 2025 10:02 PM

Looking Better Cell Phone Coverage

My name is Jerry [Edited: "Personal Information"].  Customer account #[Edited: "Personal Information"].  I have been an Xfinity cell customer for years and internet/TV customer for even more years (customer account #[Edited: "Personal Information"]).  We have 2 phones on our account and both phones are performing the same.

I have been experiencing declining cell phone reception.  When first moving to this new location a couple years ago, [Edited: "Personal Information"], our coverage was not good but tolerable.  However, in the past few months our internet coverage only shows one bar (dot) out of the 4 bar strength.  Sometimes it goes into SOS mode.  I reboot the phone and most of the time I get back to one bar but never more. 

We are experiencing lost calls or no response when calling.  

I realize that Xfinity uses Verizon's cell towers for coverage.  Is there any way of increasing the cell phone reception?  Back when we I was employed and using AT&T, we had this problem of weak area coverage.  AT&T installed a repeater antenna in that area and our reception (along with other AT&T customers) came way up and was never a problem after that.  Can Xfinity provide a repeater antenna or anything to nearby tall buildings in order to increase coverage strength?  

I would prefer to stay with Xfinity but this is becoming more and more of a problem so long term I do not know if we can stay with Xfinity.  

So basic question:  Can anything be done about this?

FYI:  Our WiFi coverage is strong always at highest reception.   

Problem Solver

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831 Messages

3 days ago

@user_ii2h12 You could enable WiFi calling on your phone to make and receive calls. That would help. I also live in an area with poor cell reception. Lot's of woods and trees around and no good line of sight to towers. I feel your pain. This document might help; https://www.xfinity.com/hub/mobile/5-ways-to-improve-your-cell-phone-signal

Visitor

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2 Messages

@DreamSayerZ​ Thanks for this article. Very helpful.  Most I am already doing.  I turned on WiFi calling to see what happens.  If that does not work, I may have to purchase a cell phone signal booster (network booster).  Thanks again.

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