Lines Disconnected Without Warning!!

I need this matter escalated to Executive Customer Relations/Executive Resolutions and I need the existing escalation ECM0025494552 kept open.

Xfinity disconnected 3 mobile lines and 1 watch line. I initially contacted Xfinity because my service was disconnected, and an agent told me my amount due was $119.63 and that payment would restore my service. I paid $120. My service was not restored.

When the agent attempted to restore service, an additional balance of more than $600 suddenly appeared after a system refresh. I was told this balance was for May–July. I explained that my Chapter 7 bankruptcy was filed in March 2026 and discharged in July 2026, and that Xfinity was included in the bankruptcy. I dispute any pre-bankruptcy debt that was discharged.

I was subsequently told that my Xfinity account no longer existed and had been “wiped” from the system. Xfinity has now lost/disconnected my 3 mobile numbers and watch line, and I need these numbers immediately preserved and recovered.

ECM0025494552 remains open as of 9/22/2026 at 11:17 PM EST. A second escalation, ECM0025473125, was closed within minutes without resolving the issue.

I am requesting:

1. Immediate escalation to Executive Customer Relations/Executive Resolutions.

2. The name and direct contact information of the executive representative assigned to my case.

3. Immediate preservation and recovery of all 3 mobile numbers and the watch line.

4. A complete itemized accounting of the $600+ balance, including the date each charge was incurred.

5. Removal of any discharged pre-bankruptcy debt.

6. An accounting of my $120 payment.

Please do not close ECM0025494552 without a substantive resolution. I am prepared to pursue this matter through regulatory and legal channels if necessary.