Issue with reconnecting to mobile data once wifi is not available

Question

i have xfinity mobile connection when at home i connect to wifi and join Teams meeting and when meeting is ongoing if I loose wifi connection than my mobile data is also lost and take couple of minutes to get back mobile data

XfinityGabriel · Answer

user_v127p4, Hi there! Thanks for reaching out about this. I can definitely understand how frustrating that would be as a customer myself, especially during an important Teams meeting. When your phone disconnects from WiFi, it should normally switch over to mobile data automatically, so a several-minute delay isn't expected. You've come to the right place. Our team of experts can help with this over social media. To help us narrow this down, could you let us know:

What make and model phone you're using?
Does this happen every time your WiFi drops, or only during Teams meetings?
Have you noticed whether your cellular signal bars disappear when the issue occurs?

With those details, we can provide more specific troubleshooting steps and take a closer look at what's happening.

Network

user_v127p4

Issue with reconnecting to mobile data once wifi is not available

XfinityGabriel

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