rick138's profile

Visitor

 • 

1 Message

Tuesday, June 3rd, 2025 2:23 PM

Issue Receiving calls and texts at home

At my home I have a Verizon network extender along with xfinity wifi. We have two phones that both use the XM service and routinely when both of these phones are in the house they do not receive calls (calls go straight to VM) or text messages. Both phones show full mobile network signal along with full wifi signal. If the phones are rebooted or toggled in and out of airplane mode they both start receiving calls and text messages. We also have another phone that uses Verizon Wireless and it does not have this issue. Does anyone know why the phones the use the XM service are doing this, there is planety of signal in the house between the wifi and the VZ network extender? On a side note, all three phones are Samsung phones.

Official Employee

 • 

1.8K Messages

16 days ago

 

rick138 Good morning! Thank you for reaching out to our Xfinity Forums Team. I'm happy to help sort through what's going on with your phones today. May I ask if you are using a SIM or an eSIM on these phones? 

 

Visitor

 • 

2 Messages

Both use a SIM and are not configured for an eSIM.

Visitor

 • 

2 Messages

@XfinityKassie​ 

Both use a SIM and are not configured for an eSIM.

Official Employee

 • 

1.4K Messages

 

user_aswojl Hello, are you still having issues receiving calls in your home?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here