Visitor
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1 Message
IP Address Blocked by Email Server
Xfinity email has not synced on my mobile phone since early Sunday morning (had a similar issue about a week ago). Have attempted deleting comcast email account and adding back but always get the same message "Couldn't Verify Account. Your IP address has been blocked by the email server. Contact your email service provider for help." I have changed passwords and tried restarting the phone multiple times. When is the issue going to be fixed???
XfinityDena
Official Employee
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3.4K Messages
1 month ago
@user_gb9z50 Thank you for reaching out. Please remember, the best communities have most conversations happening in the public boards. This helps to ensure that our users get the fastest most accurate response possible provided by other user or our Official Employees. This also serves to benefit other users who may have a similar question. When interacting with an employee we will always try to keep as much of the conversation in that public thread but know we may ask you for a private message if we need to discuss your account-specific details. To help maintain our forum design, we ask that you never send unsolicited/unwanted private messages to any employee or user in these forums unless specifically asked to do so.
The best course of action, in this case, would actually be to report this to our Customer Security Assurance. You can contact them calling CSA directly at Toll-Free Number: 1-888-565-4329.
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