Visitor
•
2 Messages
Internet cable
Xfinity came and hooked up my internet and they left the cable laying on top the ground and children are tripping over it and I have called and called and called and they keep saying I will send someone out to take care of it but nobody ever comes and my neibors children are playing around it because I live in a apartment duplex so I would like them come take care of it or I'm seeing them .
XfinityAmira
Official Employee
•
3.5K Messages
5 months ago
Hello @user_adad74! Thanks for reaching out on our Forums and alerting of us this hazardous line. I absolutely understand the importance of getting this line addressed ASAP, so I apologize that you have not received the proper assistance with getting it resolved. My team is here to help and would love to assist you with getting someone out as soon as possible to get this line fixed. To best assist you, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0