International roaming not working

Hi, I’m currently abroad in India and the Xfinity mobile is not working even after enabling gtp. I have spoken to 3 agents and it hasn’t been fixed yet.

i have tried all these things

1. restarting phone

2. resetting network settings

3. on and off flight mode

4. manual network selection

even after all this, it says no service.

please can someone help with this

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XfinityBenjaminM

Official Employee

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2.5K Messages

3 days ago

user_ghq6go Hello! Thank you for reaching out to us here on our Community Forum. We are sorry you're having some issues with the Global Travel Pass. If you are still having problems now, please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_ghq6go

Visitor

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2 Messages

I have just sent direct message.

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3 days ago

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XfinityOrlandoM

Official Employee

•

2.6K Messages

3 days ago

@user_ghq6go

Thanks for reaching out to us I'm glad our Xfinity mobile team was able to get your international feature set up so you can use the global paths while you're overseas.

Feel free to reach out to us anytime and thanks for being the best part of Xfinity

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Network

user_ghq6go

International roaming not working

XfinityBenjaminM

user_ghq6go

XfinityOrlandoM

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