International data roaming charges

Traveled out of the country and purchased an eSIM for the trip! Contacted Xfinity prior to trip and wanted to be clear that we knew how to not be charged by Xfinity. I indicated that we would not be activating the Global Travel Pass because of the eSIM. During the trip texts would be received each time we landed in a new country but we did not use the travel pass, turned off cellular data and thought that was all we needed to do. Now, we have an additional $130 on the phone bill which is what we were trying to avoid by purchasing an eSIM due to the length of the trip! Can someone at Xfinity assist? Thank you