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user_aylaina
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Monday, August 17th, 2026 4:37 PM

Internal service error?

I was offered 1 year free of mobile service, but everytime after I put my card information in the screen turns into “internal service error, please try later. XOE.DE.500.9.1”, how much later do I have to wait? It’s been 3 days. Also what’s the problem?

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1 hour ago

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XfinityGabriel

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1 hour ago

 

user_aylaina, Hi there! Thanks for reaching out.  I can definitely understand your frustration. If you've been trying for three days and continue receiving the "XOE.DE.500.9.1" internal service error, that's certainly longer than anyone would expect to wait. While I don't have visibility into the specific cause of that error from here, it typically indicates that something is preventing the order from being completed on the system side rather than an issue with the payment card you're entering.

You've reached the right place. Our team of experts are happy to take a closer look and see what options we have to get this resolved. Could you tell me whether you're attempting to redeem the free mobile offer through the Xfinity app, website, or another link? If possible, please also let me know whether the error appears immediately after entering your payment information or after you submit the order.

 

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