Visitor
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2 Messages
Intermittent SOS‑Only Drops on iPhone 13 (Xfinity Mobile)
Hi, I’m having an issue with my iPhone 13 on Xfinity Mobile where the phone randomly goes into SOS‑only for 10–30 seconds, then recovers on its own. This happens everywhere, not just in one location.
Signal strength is fine, and the phone never shows “No Service” — only SOS, which means it’s still attached to the Verizon network but losing IMS/VoLTE registration.
I’ve already confirmed:
• 5G Auto is enabled
• No VPN or security apps
• No carrier settings update available
• Issue happens across multiple locations
And I’ve shut down and rebooted my phone, have the latest iOS software update, removed the SIM card and reinserted it, toggled airplane mode off then back on, confirmed there are no new carrier upstairs reset the SIM card, and reset the network settings.
Is there anything you can do on your end to hep me out with this please?
Thank you.
XfinityJohnG
Official Employee
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3.3K Messages
12 hours ago
Thank you for reaching out to our team here about that issue with your Mobile service. If you are still experiencing that issue I will be happy to see if we can assist you from here. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
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