IMEI Whitelisting & Service Activation for BYOD Devices

I recently switched two lines to Xfinity Mobile and activated them on Saturday. Both devices (Galaxy A73 5G and A51) are fully compatible with US. networks and have worked without issue on Verizon, T-Mobile, Lycamobile in the past and with international operators overseas!

However, both are currently blocked at the policy level and unable to connect to the Xfinity Mobile service. I’ve contacted support multiple times, provided all required IMEI and ICCID information, and followed all standard procedures. Unfortunately, the responses have been limited!

From my understanding, this is not a hardware or compatibility issue but more of provisioning or IMEI whitelist restriction. On previous carriers, a manual IMEI whitelist update resolved similar situations. Could someone from the technical or provisioning team review case and advice on whether a manual IMEI whitelist override is possible?

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XfinityDilary

Official Employee

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2.8K Messages

4 months ago

user_0ntnr5 Thanks for posting on our Community forums for assistance with your Xfinity Mobile lines. We can help escalate this further. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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user_eei36l

Visitor

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1 Message

I'm facing the same issue. The device works with T-Mobile, good to go mobile, mint mobile.

When I insert the Xfinity sim in my device, it works for 1 min(I'm able to make calls and access Internet) and then suddenly stops working. How can I get the IMEI whitelisted by Xfinity so that it keeps on working?

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13 days ago

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XfinityKassie

Official Employee

•

2.1K Messages

@user_eei36l Hello there, and welcome to our Xfinity Forums Community! This would be frustrating for sure. I'd be happy to help you get in the right direction today, with getting your phone working properly. Since I will need some account sensitive details, we will finish in DM. I look forward to working with you!

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9 days ago

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user_0ntnr5

IMEI Whitelisting & Service Activation for BYOD Devices

XfinityDilary

user_eei36l

XfinityKassie

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