U

Visitor

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1 Message

Saturday, April 26th, 2025 2:39 PM

I think I have done what I am supposed to do but I keep getting notices to

I have equipment but I cannot install.....I need someone to come and do it. As to my computer I did everything asked and I. still get messages ...........

Official Employee

 • 

2K Messages

1 month ago

Hi there, @user_4w0nd1 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are experiencing trying to install your equipment. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

Here's the detailed steps to direct message us:
 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

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