I got a bill for service I have never used

Hi,

A couple of months ago, I received a call from an Xfinity representative offering a new line with a promotional deal. I agreed to switch and specifically requested a physical SIM card, which they assured me would arrive within a week.

The SIM never arrived. I followed up once, and the representative told me to wait another week. It still didn’t show up, and I eventually forgot about it. Fast forward to a few days ago—I was shocked to receive a $150 bill for a service I never activated or used.

When I contacted support, I was told that even though I never activated the service, I was still required to pay. After multiple frustrating follow-ups, they arbitrarily decided to reduce the charge by $100. But let’s take a moment to consider how absurd this is:

I am being charged for a service I never used while continuing with my existing provider.

Their excuse? They claim I "could have" activated an eSIM—despite the fact that I specifically requested a physical SIM.

In total, I’ve wasted 3-4 hours trying to resolve this nonsense, only to be extorted into paying simply because I answered an Xfinity sales call. This is completely unacceptable.

Xfinity, fix your service and your billing practices. Customers should not be penalized for your mistakes.

Thanks ,

Mayank [Edited: "Personal Information"]

Xfinity mobile Account number: [Edited: "Personal Information"]