Frequent Visitor
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9 Messages
I get 5g of i turn wifi off, but when the power is out, i get nothing
Why do i get no cell service when the power is out but get 5g if i just turn off the wifi on my phone? I need cell service on my phone when the power goes out! Thinking of going back to Verizon because of this.
XfinityThomasC
Official Employee
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1.6K Messages
6 months ago
Hello, @cindyk unfortunately it may be that the tower that is servicing your residence has lost power. Especially if you live in a rural area severe weather can cause cable line (drop) issues and impact service. You can visit the Status Center, log in to your account, and check service outages in your area.
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