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user_dh1qn5
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Friday, July 26th, 2024 2:40 PM

I [Edited] Xfinity service.

My home internet has not worked for 3 months and I'm still being charged. My Xfinity mobile has not worked on cellular for over a year and a half. I have waisted 93 hours and 26 minutes with "customer support" still no change. Xfinity has to be the worst corporation experience I have ever had. Xfinity, you joke I am still a customer and you need to fix these issues. 

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2 months ago

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XfinityEva

Official Employee

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1.4K Messages

5 months ago

Thank you for taking the time to reach out to us and tell us more about your service concerns. This is not the experience we want for you and we want to help in any way we can. 

 

Please send us a direct message with your full name and service address to get started. 

 

To send a direct message: 

 

•  Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary 
•  Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon) 
•  Click the "New message" (pencil and paper) icon 
•  Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line 
•  Type your message in the text area near the bottom of the window 
•  Press Enter to send it

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user_8g3mue

2 Messages

Why can’t you get a live person?

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2 months ago

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user_8g3mue

2 Messages

Xfinity [Edited Forum guidelines] I Want to know why ESPN is not working, it has been giving me a connection message that says contact Xfinity and NO ONE WILL HELP

(edited)

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2 months ago

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XfinityThomasC

Official Employee

 • 

2K Messages

Hello, @user_8g3mue sorry to hear you are having issues with ESPN. Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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