user_z2f7kr Congratulations on your impending move to Japan. That is awesome, and we can definitely help make your transition as smooth as possible. Here is a great link that touches on all the available return options you have for your rental equipment: https://www.xfinity.com/support/articles/returning-your-equipment
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
XfinityMarcus
Official Employee
•
2.2K Messages
2 hours ago
user_z2f7kr Congratulations on your impending move to Japan. That is awesome, and we can definitely help make your transition as smooth as possible. Here is a great link that touches on all the available return options you have for your rental equipment: https://www.xfinity.com/support/articles/returning-your-equipment
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
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