Visitor
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1 Message
How is mobile data usage calculated?
My husband and I recently switched to Xfinity mobile. With our previous provider, we were sharing 1GB of data (for 3 years) and never used it all. We went with the same plan with Xfinity and quickly reached 50% so switched to unlimited (for both). I am now using approx. 2GB and his is using 1+GB?!? We aren't doing anything different than before (we are elderly, don't stream, download movies, music etc. from phone) We are at home on our Xfinity wi-fi most of the time. We do have Xfinity internet/wi-fi & we have Xfinity hotspot enabled. Why has our data usage dramatically increased since switching ? How is mobile data usage calculated? Thank you
Accepted Solution
DaveO3
Problem Solver
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772 Messages
2 years ago
You didn’t say what type of phones you have (Apple Or Android), but it shouldn’t really matter except that settings are different.
Some suggestions:
1.) Turn off Personal Hotspot
2.) Turn off WiFi Assist
3.) For Background App Refresh select WiFi only
4.) If asked whether you want to use Cellular for a software update, select NO or WiFi only
As stated in previous comment, find your device cellular usage page to find the problem, and reset this each cycle. Set a reminder to do this.
XM does count data used for MMS and Visual Voicemail but these shouldn’t count for much.
Make sure that you are connecting to a valid WiFi that is actually connected to the internet, if not your phones will default to cellular data.
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XfinityEricB
Official Employee
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2.1K Messages
2 years ago
Mobile data is calculated at anytime using your phone not connected to a Wi-Fi either in the home or outside the home. Our Mobile team may have more details to what is using the data which you can reach them at:
SMS Text Message: 1 (888) 936-4968
Phone: 1 (888) 936-4968
The phone should show what type of data it is using on the main page at all times. The most I could tell you is to keep an eye on when it's on data vs Wi-Fi when using the phone to confirm you aren't using data when at home. I can't see your specifics for the mobile account, but I do know if I go downstairs into my son's room which is a dead spot I need to get fixed, it would move to mobile data as the Wi-Fi wouldn't reach.
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rightfooted
Expert
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1.4K Messages
2 years ago
@WeddingWoman
Turn off mobile data so your phone won't use it. Only turn it on if you need it, and turn it off when you're done.
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