Horrible service

Made switch to Xfinity Mobile from Verizon and am experiencing continuous dropped calls, can't make calls, can't receive calls. This all is happening while I'm at home, or in vicinity area code 98391. Have tried phone support to no avail. Phone support instructed steps to follow, didn't work, then sent new E-sim to each of our phones, again didn't work. Went in-store for help where E-sims deleted and installed physical Sim cards, again failed to correct issue so back to store and had home gateway replaced, still not fixed. Just came home from month long visit out of state where phones worked just fine. These issues occur whether I'm using WIFI or have WIFI turned off leading me to believe the problem lies in Verizon cell tower located near our home. For whatever reason, texting works fine. I'm at loss as to how and get satisfactory resolution?

Responses

XfinityThomasD

Official Employee

•

1.2K Messages

4 days ago

Grumpa I appreciate you creating a post on our Community Forums, and am sorry to learn about your experience with switching to Xfinity Mobile. Since our team is limited in our access to Xfinity Mobile accounts to assist in troubleshooting this issue, we can still help by creating a ticket to have our XM partners investigate this further for us. Please send our team a direct message with your full name and address.

To send a Direct Message:

Ensure you are logged in

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.

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Network

Grumpa

Horrible service

XfinityThomasD

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