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user_569rr9
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Visitor

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4 Messages

10/14/2026 1:49 PM

Horrible internet service

I own a construction business and for the past two years the internet seevice has either 1 line or sos on an iphone 16pro max, ever since 5g and possibly 4g the service we have in america is [Edited: "Inappropriate Language"], i go to greece every year and the i lnternet is so much better provided by xfinity somehow, the only reason why i havnt switched is because my friends all complain about theirs and they have verizon and atnt but it seems like theirs is still better wherever we are! 

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2 hours ago

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XfinityAdrienne

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2.4K Messages

3 hours ago

Good Morning, @user_569rr9! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with your iPhone and the connection. Is the 1 bar and SOS anywhere you are at? Or is it specific areas? Have you reached out to Apple to get support regarding the network connections? Please let us know. 

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user_569rr9

Visitor

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4 Messages

It is eveywhere unfortunately and occasionally i get two and it start working again and in very few places like the xfinity store or maybe a few malls ill get 3 and 4 bars and i immediately notice it because it never happens

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2 hours ago

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user_569rr9

Visitor

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4 Messages

We have tried multiple times with xfinity rebooting the phone and everything but nothing seems to work

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2 hours ago

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XfinityAdrienne

Official Employee

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2.4K Messages

Oh man, thank you so much for sharing those details with us @user_569rr9! I know you mentioned you troubleshot with Xfinity, have you reached out to Apple directly too?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 hours ago

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user_569rr9

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4 Messages

I have and they said it was a service issue because the phone was checked and worked the way it should

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2 hours ago

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XfinityAdrienne

Official Employee

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2.4K Messages

Wonderful, thank you for reaching out to them directly @user_569rr9! I would be more than happy to look into the concerns with the phone further with you. Can you please send us a DM to get started?

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support". 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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2 hours ago

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