HORRIBLE FAILED SERVICE

Subject: Formal Complaint – Ongoing Failed Calls and Unresolved Xfinity Mobile Service Issues

I am submitting a formal complaint regarding ongoing and unresolved problems with my Xfinity Mobile service. I continue to experience failed calls and unreliable cellular service, which is unacceptable for a service I am paying for and need to be dependable.

I have already contacted Xfinity Mobile regarding this issue and followed the troubleshooting instructions provided, including resetting my network settings. Unfortunately, the failed calls continue, and I have not been provided with a satisfactory resolution.

During my most recent contact with Xfinity, I was informed that because I previously received a credit for an earlier period when I experienced a loss of service, no additional credit would be issued. I do not consider that an acceptable response. The previous credit addressed a previous service disruption. It does not compensate for new and continuing service problems.

I am requesting that Xfinity Mobile:

1. Escalate my case to a higher-level technical or Executive Customer Relations representative who has the authority to resolve this issue.
2. Conduct a thorough investigation into the cause of my repeated failed calls and unreliable mobile service.
3. Provide a permanent resolution rather than requiring me to repeatedly perform the same troubleshooting steps.
4. Review my account for an appropriate credit or adjustment for the periods during which I have paid for service that has not worked reliably.
5. Provide me with a written explanation of the findings, the corrective action being taken, and what Xfinity Mobile will do if the problem continues.

I have made a reasonable effort to resolve this directly with Xfinity Mobile. I should not have to continue paying full price for unreliable service while repeatedly contacting customer support about the same problem.

Please consider this a formal request for escalation and resolution. If Xfinity Mobile is unable or unwilling to provide reliable service and appropriately address these repeated service failures, I am prepared to transfer my mobile service to another carrier and pursue the appropriate consumer complaint channels.

I would appreciate a prompt response and a clear plan for resolving this matter permanently.