1 Message
Help! No Dial Tone!
I had my services set up Tuesday. I was told it would take three days to get my line ported over. Wednesday, Thursday, Friday. I got on e-mail on Saturday saying my service was live. Still no dial tone. Did all the troubleshooting. Still no dial tone. Phone is reporting an active line but there is STILL NO DIAL TONE!!!! How do I contact someone - like a real live person - for support. Your support page is useless. I keep getting sent back there.
XfinityEricB
Official Employee
•
2K Messages
1 month ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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