Visitor
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1 Message
Hardship/Grace period
Hello,
I am writing to request assistance from an official Xfinity Corporate employee or supervisor regarding my Xfinity Mobile account. I am a long-term customer who currently bundles both Xfinity Residential Internet and Xfinity Mobile services.
Due to an unexpected, temporary financial hardship, my mobile service was recently suspended for a past-due balance of $226. I am fully prepared to resolve this balance this coming Monday when my funds arrive, but I am currently being told by phone support that I am ineligible for a temporary 24-to-48-hour extension or automated payment plan.
Because I rely on this phone line for emergency contact, work, and essential communication, having no service until Monday puts me in a very difficult position.
Can an official digital care representative please review my account to see if a temporary supervisor override or emergency grace period can be applied to temporarily restore my mobile line until Monday? I deeply value my Xfinity services and want to resolve this without having to disconnect my accounts.
Thank you for your time and assistance.
XfinityAlfonso
Official Employee
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3K Messages
9 hours ago
Hello user_b0oa78 thank you so much for taking time out of your day and reaching out here via our Xfinity Forums. I'm so sorry to hear about your financial hardships, and we will do all that we can to help.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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