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user_4d967m
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Tuesday, February 24th, 2026 9:28 PM

Hard time of transfering my line from xfinity

I want to do a transfer for my line from Xfinity to Tmobile i had been getting difficulties and hassle its been 5 days. Tmobile is saying the information is mismatching while we verified everything and is correct.xfinity is giving us hard time i cant transfer my line for 5 days when it can be done transferring lines less than 10 min. There is nothing wrong with the account information everthing is right the address i got transfer which expires after 24 hours i got account mumber the sim lock is off.Any help 

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12 hours ago

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XfinityAmandaB

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2.9K Messages

12 hours ago

user_4d967m Thank you so much for reaching out for help with porting out your number. We do not have options to hold on to your number as long as it is eligible to port out; all the information needed would be available to you without you needing us for help porting out. If you check out our "How do I cancel my Xfinity Mobile service" support page, it does go over everything and how to confirm your transfer/port pin and information. 

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