Visitor
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1 Message
Hard reset
I switched my service to xfinity yesterday now I can make calls or send messages. I was told my phone could be stuck between networks and needs a hard rest
Visitor
•
1 Message
I switched my service to xfinity yesterday now I can make calls or send messages. I was told my phone could be stuck between networks and needs a hard rest
XfinityGabriel
Official Employee
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3.6K Messages
14 days ago
Hi there! Thanks for reaching out, and I appreciate you letting us know what's happening. I can undersand the importance of being able to make calls and send messages. You've readched the right place for help. If you recently switched your service to Xfinity and are unable to make calls or send text messages, it's possible your device is still transitioning between carrier networks. A hard reset can often help refresh the connection and complete the provisioning process. To perform a hard reset, please power your phone completely off, wait about 30 seconds, and then turn it back on. If your device has an eSIM, you can also try toggling Airplane Mode on for about 30 seconds and then turning it back off. After the phone restarts, please test both calling and texting. If the issue continues, let me know the make and model of your phone, and I'll be happy to look into additional troubleshooting steps with you.
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