Visitor
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2 Messages
Global travel plan
Hi I’m in Japan and have global travel pass and roaming on yet I cannot connect with local cellular service. My wife is on same plan as I am and is connected. Help! I need cellular service here!
Visitor
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2 Messages
Hi I’m in Japan and have global travel pass and roaming on yet I cannot connect with local cellular service. My wife is on same plan as I am and is connected. Help! I need cellular service here!
DreamSayerZ
Problem Solver
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975 Messages
2 days ago
@user_qpafuy To fix your cellular connection in Japan with a Global Travel Pass, try toggling Airplane Mode on/off for 30 seconds, restarting your phone, and manually selecting a network operator (e.g., Docomo, SoftBank, or au) in your settings. Ensure Data Roaming is ON. If these fail, check that your phone is unlocked and compatible.
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XfinityRichard
Official Employee
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3.1K Messages
8 hours ago
Hi there, @user_qpafuy Thanks for reaching out to us on the Forums! We know how frustrating it is to not being able to connect to the local cellular service espically if you are in a foreign country. We can certainly go over that with you. We noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forums is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a direct message. Since you already sent a DM, we will continue to assist you there!
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user_qpafuy
Visitor
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2 Messages
8 hours ago
Go pound sand official employee
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