Visitor
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1 Message
Global travel pass not working
I have a Premium Unlimited plan and am currently traveling in South Korea. When I landed in Korea, i received a welcome message for GTP and thought it was activated. But data is not working while call and texts are working.
I tried:
- Enabled data roaming(before departure)
- air plane mode turn off/on
- device restart
- device network reset
- network manual selection
but still not working.
can i get further help?
XfinityJamesC
Official Employee
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2.6K Messages
1 day ago
Greetings, @user_z8f32x! I hope your week has been treating you well. I really appreciate you taking a moment out of your busy day to leave a post on our community forum about this issue with your Global Travel Pass, and I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved.
It sounds like you've already checked and tested everything that would normally prevent you from accessing data. Have you tried doing a network reset on your device? You can find more details about how to do this by visiting our Device Support Page here: https://www.xfinity.com/support/mobile/device-troubleshooting - Then, enter your device details. That should allow you to connect to the local networks.
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