Global travel pass not working

My son is in Europe and Global Travel Pass does not seem to be working despite his line on my account showing that it is enabled. When he landed he got a text giving per text and call rates and telling him to activate global travel pass. His data is not working at all. What are my next steps to get this resolved?

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Accepted Solution

XfinityEmilyB

Official Employee

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2K Messages

1 month ago

@user_fcob11 Thank you for posting on our community forum so we can answer your questions about Global Travel Pass and cellular data service while travelling internationally. I appreciate you checking your Xfinity Mobile account details to ensure you have enabled the international roaming service for your son to use in Europe. You can learn more about using mobile service in other countries here.

Since you have already enabled international service, I would recommend that he contact our Xfinity Mobile dedicated international roaming support number at 1-720-728-5462 for further troubleshooting. They are experts in their field and I'm confident they will steer him in the right direction to get this resolved :).

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user_fcob11

Visitor

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12 Messages

Thanks, I’ll have him try that and see if it gets resolved.

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1 month ago

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XfinityEmilyB

Official Employee

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2K Messages

@user_fcob11 Thank you so much for relaying that information to him :). Please keep me posted so I can make sure he's all taken care of. I hope he has a safe and fulfilling time travelling abroad ❤️

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1 month ago

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user_fzqo1f

Visitor

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2 Messages

@XfinityEmilyB I appreciated your response here as my daughter is traveling to Europe for an extended study abroad. We've opted to use the Global Travel pass. I logged into our account and it shows this pass is still active so I assume I don't need to do anything else to ensure she's ready to go other than have her be sure data roaming is enabled? Also, if she experiences issues, I have noted the customer care # to call (1-720-728-5462 ). I (parent) am the account owner for our Xfinity mobile account. Will she (as a user on the account) still be able to receive assistance or would I (as the account owner) have to call for assistance?

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1 day ago

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user_lxfacq

Visitor

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1 Message

18 days ago

I activated Global Travel Pass in Australia and New Zealand and received a confirmation that the pass was initiated. Nonetheless on the very days I was charged for the travel pass I was billed for calls costing hundreds of dollars. There was no notification that I was out of network. Customer service was unable to explain why this happened (it's not like there was a neighboring country). They offered a $100 credit which only put a small dent in my bill. Next trip overseas I will look into other options and not trust the Global Travel Pass.

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user_fzqo1f

Visitor

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2 Messages

1 day ago

Hello - my daughter is traveling to Europe soon for school. I saw your post about Global Travel Pass not working and wondering if it was satisfactorily resolved and what steps were needed?

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user_fcob11

Global travel pass not working

XfinityEmilyB

user_fcob11

XfinityEmilyB

user_fzqo1f

user_lxfacq

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