Global Plan

I am traveling internationally and cannot make any calls. Receive a message in Arabic that calls are invalid

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XfinityTommy

Official Employee

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3.2K Messages

2 hours ago

Good morning! cgoodwine. If your Xfinity Mobile Global Travel Pass is not working or showing "No Service" abroad, you can fix the issue by toggling airplane mode, enabling data roaming, or manually selecting a local carrier network

Toggle Airplane Mode: Turn on airplane mode for 30 seconds, turn it off, and let your phone search for the best local network automatically.

Enable Data Roaming: Check that data roaming is turned on in your device settings (Settings > Cellular on iOS or Settings > Connections > Mobile Networks on Android)

Manually Select a Network: If your phone shows "No Service", go into your mobile network settings and manually select a different local carrier partner listed in your area.

Reset Network Settings: Reset your phone's network settings to clear out corrupted connection profiles, then restart your device.

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cgoodwine

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XfinityTommy

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