Visitor

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1 Message

10/16/2026 7:47 PM

Getting the run around about bankruptcy

Dear Xfinity.com 

The store and the customer service line give me huge problems trying to get my chapter 13 noted on my account 

Oldest First
Selected Oldest First

Official Employee

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2K Messages

2 hours ago

 

user_8wppcp I'm sorry to hear that you haven't received the support you need, and I appreciate you creating a post. If you still need assistance, we can help submit a ticket to have the bankruptcy reported. Please send our team a direct message with your full name and address.

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "Start new conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

    How to: Direct messaging within the forum

 

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