Galaxy s24 plus purchase from Comcast will not stay connected to their phone network

@XfinitNo, no, issue was not resolved really new for Cocast to fix the issue. Today I had to again reset my husband's GalaxyS 23FE network.

gackenhj, I can only imagine what you've been going through dealing with this network connection issue. I'd love to work with you more and help find a resolution. I'd like to review your account to see what's been done, and to ensure we're taking the best next steps. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
• Press Enter to send your message

@XfinityBrianH​ I assume my direct support, Brian, you mean type in Xfinity support. This takes me to chat. Your chat box takes me through the exact same instructions that are on your website, and that's your support [Edited: Remember what Grandma would say] reads me to do. In the last 10 days have followed your instructions over 36 times and cannot stay connected. Now your mobile app will not work it says I'm not connected to the internet I am, my husband's phone, my computer, and my printer all work just fine. My phone will not let me sign into my Wi-Fi using my correct network settings and the correct password. Phone reset multiple times cookies cleared, cash clear, phone reset, three and a half hours on the phone today, and no help. Exactly where I started couple hours ago [Edited: Remember what Grandma would say] put me through to try and get the phone replaced. He supposedly transferred I hear the recording 076 several times indicating this number is not available. I then proceeded to call again. This time talking to[Edited: Remember what Grandma would say] who has no records of me ever calling today what so ever. Any clue as to what a customer should do to get any constant  service whatsoever from Xfinity mobile.

Thank you for reaching back out to us @gackenhj! Please follow the steps in the message sent by XfinityMarcos. They will connect you to our team’s direct messages.