formal complaint

I was unable to respond to group chat texts since 10/22/26. I spent hours on the phone on 2-3 different days with level 1 and level 2 reps (level 2 didn't speak directly to me, but level 1 tech kept going back & forth to them - very time consuming and annoying). 

Finally, the Xfinity tech said it's not their issue, but Google software issue. 

Today I took my Pixel 8 into an Xfinity store (on Kingfisher Drive, Frederick, MD) and within mere seconds the Xfinity rep, LaTaysia [Edit: Personal Information], uninstalled a Google update and viola' all is working well now!!!!  

I'm terribly disappointed that your phone technicians were not aware of the easy fix.