Folder syncing

Inbox sub-folders on S21 did not move to new S26+. Spent 2 hours with Samsung. All settings correct. Determination made it's an Xfinity issue. Sub-folders show up on Xfinity website and PC email account with

eM Client. Thoroughly researched Xfinity solutions and all settings correct. I need a solution that works.

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XfinityJohnG

Official Employee

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3.2K Messages

19 days ago

Thank you for reaching out to our team about your email issue. If you are still experiencing that issue I will be happy to look into that from here. Thank you for already researching that problem as well. Are you using a third party provider like Outlook when you are not on the Xfinity site or on your Xfinity app?

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user_23m1rl

Visitor

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2 Messages

Thanks for the response but I already fixed on my own by adding a test folder.

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19 days ago

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XfinityJohnG

Official Employee

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3.2K Messages

Awesome, I am very glad to hear that you were able to get that issue solved. If you ever have any other question or concern feel free to reach out to our team.

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19 days ago

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user_23m1rl

Folder syncing

XfinityJohnG

user_23m1rl

XfinityJohnG

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