Skip to main content
user_w33xaj
1st Topic

Visitor

 • 

3 Messages

Wednesday, June 17th, 2026 12:57 PM

Fix payment option

I’m so sick of calling these ppl to pay my bill ! For more than 3 months now I gottah call to pay my bill 

Question

 • 

Updated 

2 hours ago

19

2

0

Oldest First
Selected Oldest First
DreamSayerZ

Problem Solver

 • 

1.1K Messages

2 days ago

You can setup auto pay for your Xfinity Mobile account. Here are the steps;

How to Set Up Auto Pay
  1. Open the Xfinity App on your smartphone and sign in using your Primary or Manager's Xfinity ID.
  2. Tap the Account tab in the lower-right corner.
  3. Select your Xfinity Mobile Billing card, then tap Bill Details > Autopay method.
  4. Confirm your identity by entering the six-digit verification code sent to your trusted phone number or email.
  5. Add your preferred credit/debit card or bank account, agree to the stored payment terms, and click Save.

1

0

XfinityDemetrise

Official Employee

 • 

218 Messages

10 hours ago

Hi there @user_w33xaj Thank you so much for reaching out.  I'll be happy to assist. Have you tried to make a payment from the Xfinity App?  If so, are you getting an error message when attempting to do so?

2

0

user_w33xaj

Visitor

 • 

3 Messages

The message I get it says “ sorry looks like something went wrong - please reload and try again “ 

when I reload it keeps popping up . And now I can’t pay my billl over the phone either 

Like

Reply

2 hours ago

0

XfinityAbel

Official Employee

 • 

340 Messages

@user_w33xaj thanks for confirming, I'd like to do everything I can to help. Please send a direct message including your full name and service address, and we can get started anytime.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 hours ago

0

forum icon

New to the Community?

Start Here