Visitor
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1 Message
Failed port in poor customer service no resolution
I transferred my mobile number to xfinity from total wireless over 3 weeks ago. I have data on xfinity's network but no ability to send or receive texts or calls. Nobody in store at any location nor via chat or phone has been able to resolve this issue. Multiple physical Sims and esims have been swapped in and out of my device in attemp to get this resolved but the results are always the same. Under settings my device's sim status shows 'xfinity mobile' and 'number unknown'. I'm told this is because there was a glitch when transferring my number over from total wireless. Everyone i talk to goes through the same fruitless scripted troubleshooting steps that continue to resolve nothing. Filed complaint with FCC and ensuing response also resolved nothing. Worst company I've ever done business with. Other networks tell me I need to resolve my port in with xfinity before attempting to port out to a more reputable and competent carrier. Resolution seems unlikely and situation is hopeless. I'm hardly the only one experiencing these issues. Xfinity cannot seem to handle the most basic of tasks.
XfinitySean
Official Employee
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1.1K Messages
3 months ago
Hi user_pco1rd, thanks for reaching out here on the forums! I would be extremely concerned if I didn't have phone service for over three weeks, so I'm truly sorry that you've been running into issues for so long. If going through normal means hasn't done the trick, our team can look into bringing this to the Xfinity Mobile Executive team to look into the issue further. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get the ball rolling!
Here are detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_9ikubt
Visitor
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3 Messages
3 hours ago
Same exact thing happened to me on August 13, 2026. Still no resolution. I’ve come to acceptance this morning that I will have to surrender my number and move on. It’s incredible how much work it is to change your number these days.
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user_9ikubt
Visitor
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3 Messages
3 hours ago
Same exact thing happened to me on August 13, 2026. I still have no resolution. All the same runarounds you were given. I’ve come to acceptance this morning that I will have to surrender my number and move on. It’s incredible how much work it is to change your number these days. It wasn’t worth the saved money AT ALL.
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