Visitor
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1 Message
Executive Support Needed
Xfinity mobile (via in person support at the store, as well as telephone support) have been unable to activate a smartwatch (with cellular connection) - over 12 hours of support so far, way too much! There's nothing left to do except return it, however, I'm told it cannot be returned without activating it first, but it can't be activated (I have no idea why)... so we go in circles. I just want to have a watch with cellular service and pay Xfinity Mobile per the advertised plans. Please get me to the right people to make this right.
XfinityRichard
Official Employee
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2.7K Messages
3 hours ago
Hi there, @user_gktdkz ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are having trying to activate your smartwatch. Please be assured you reached the right person to assist you and to get this escalated. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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